General Questions

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What is the current status of passport operations?
As of Monday, August 3, there are 6 passport agencies and centers in phase two and 12 agencies and centers in phase one of our reopening plan. Go to our Passport Agency and Center page for more information. Passport agencies and centers are only open to assist customers who need a passport in the next 72 hours (3 business days) for a life-or-death emergency. For the health and safety of employees and customers, we are minimizing the amount of time employees and customers spend together in our agencies and centers. Customers must make an appointment for life-or-death emergency service and cannot walk in to our agencies or centers.
What services can I expect in each phase of reopening?
The Department will resume processing passports in phases, while protecting the safety of both our staff and our customers. Each passport agency and center will open on a different date based on location conditions. Phase 1: Limited staff will return to onsite work at agencies and centers, allowing us to resume limited processing of applications we already received. Applications will be processed in the order they were received by the agency or center on a first in, first out basis. We will continue to prioritize services for customers with life-or-death emergencies by appointment only. Customers must wear cloth face coverings in all common areas, including our lobbies, and observe strict social distancing. During phase one, we will continue to recommend customers wait to submit new or renewal applications as delays will continue. Phase 2: Most staff will return to onsite work at our agencies and centers, and we will be able to resume processing more of the applications we already received. Applications will be processed on a first in, first out basis, beginning with the oldest applications received. Our returned staff will continue to prioritize life-or-death emergency cases by appointment at our agencies and centers. Services offered at our agencies will continue to be by appointment only. Staff and customers should wear cloth face coverings in all common areas, including our lobbies, and continue to observe social distancing. During phase two, we will continue to recommend customers wait to submit new or renewal applications as delays will continue. Phase 3: All remaining staff return to onsite work at our agencies and centers. We will continue to process applications on a first in, first out basis, focusing on the oldest applications. You should continue to make an appointment to apply at an agency or center. Staff and customers should wear cloth face coverings in common areas and we will encourage social distancing. When all agencies and centers are in phase three, or our nationwide workload has returned to normal levels, we plan to resume expedited service.
Are you making progress on U.S. passport applications?
Yes. Every Thursday, we will publish U.S. passport statistics in the table below so you can track our weekly progress as staff at our agencies and centers safely work on applications. You can find historical U.S. passport statistics on our Reports and Statistics page. Week (Thursday-Wednesday) Applications Received Passports Awaiting Issuance* Passports Issued This Week (July 30-Aug 5) 139,000 1.06 million 213,000 Last Week (July 23-July 29) 143,000 1.15 million 206,000 2 Weeks Ago (July 16-July 22) 143,000 1.23 million 198,000 *In prior years, the average number of passport applications in process during our busy season has routinely exceeded 1 million.
Why can't employees work on passport applications from home?
Passport applications must be adjudicated in our agencies and centers to protect customers’ personally identifiable information and ensure the integrity of the application process. We maintain the highest standards of security and privacy protection for our customers, and must secure sensitive documents like birth certificates and naturalization certificates in our offices. We must also physically print and mail passport books and cards back to customers from our facilities. Our staff are returning to our agencies and centers in phases, and will immediately work to finalize pending applications.

Children (under 16)

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Whato do I do if my child is too young to sign his or her passport book?
A parent or legal guardian may sign the passport if the child is too young to sign his or her own name. To do so, a parent or legal guardian must print the child’s name and sign his or her own name in the space provided for the signature. The parent or legal guardian must also write his or her relationship to the child in parenthesis next to the signature (e.g., parent or legal guardian) so we know who signed for the child.
Does a minor under 16 need to have parental or legal guardian consent when applying for a pssport?
Yes. For a complete explanation of Parental Consent for a Minor's passport application go to Children Under 16.
What's the Children's Passport Issuance Alert Program (CPIAP)?
Parents may enroll their U.S. citizen children under the age of 18 in the Children’s Passport Issuance Alert Program (CPIAP), one of the Department of State’s most important tools for preventing international parental child abduction. If a passport application is submitted for a child who is enrolled in CPIAP, the Department attempts to alert the parent or parents to verify whether the parents approve passport issuance.
How do I renew my child's passport?
You cannot renew your child's passport. If your child is under age 16, he or she must appear in person with you and the child's other parent or guardian to apply. A child's application must be submitted in person at a passport agency or authorized passport application acceptance facility. It cannot be renewed by mail. For more information go to Children Under 16.